Requirements:

Qualifications & Experience

• Minimally a Bachelor’s degree in any discipline
• Minimum 3 years of experience in retail, luxury sales, or customer experience management, preferably with exposure to personalized shopping or concierge services.
• Proven experience in vendor management, data reporting, and cross-functional stakeholder collaboration.

Skills & Attributes

• Strong interpersonal skills with a customer-first mindset and high service standards.
• Confident with sales data analysis, KPI reporting, and presenting insights to management and stakeholders.
• Comfortable with hands-on operational tasks and resolving on-ground issues.
• Proficient in using relevant tech tools such as CRM systems, communication platforms, and data analysis software.
• Energetic, composed, and poised in high-pressure or VIP scenarios.
• Self-motivated, adaptable, and curious with a growth mindset.